Privacy Policy

We collect the following personal information when you use our services:

• Account Information: Name, email address, phone number, password (encrypted)
• Booking Information: Pickup/dropoff addresses, dates, times, passenger count, vehicle preferences
• Payment Information: Credit card details (processed and stored securely by Stripe — we never store your full card number)
• Communication Data: Support chat messages, email correspondence
• Technical Data: IP address, browser type, device information, cookies

We use your information for:

• Processing and fulfilling your bookings
• Payment processing and invoicing
• Communication about your bookings (confirmations, reminders, status updates)
• Customer support and dispute resolution
• Improving our services and user experience
• Legal compliance and fraud prevention

We do not sell your personal information to third parties.

We share your information only with:

• Payment Processors: Stripe, for secure payment processing
• Chauffeurs: Pickup location, passenger name, and relevant trip details only
• Legal Requirements: When required by law, regulation, or legal process

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted password storage (bcrypt)
• PCI-DSS compliant payment processing via Stripe
• Regular security audits and penetration testing
• Access controls and audit logging for internal systems

We use essential cookies for session management and authentication. We use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and accounting purposes. You may request deletion of your account and personal data at any time.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@tokyolimoservice.com or use the GDPR export feature in your customer dashboard.

Your data is primarily stored and processed in Japan. When data is transferred internationally (e.g., to payment processors), we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

For privacy-related inquiries:
Email: privacy@tokyolimoservice.com
Address: Tokyo Limousine Service Co., Ltd., Tokyo, Japan

We may update this policy periodically. Material changes will be communicated via email or website notice.